Terhills values the protection of your privacy. It respects and protects the privacy rights of individuals. Most information is available without you needing to provide any personal data. However, in some cases, you are asked for personal information. If so, Terhills will be transparent on how it processes personal data and ensures that all processing is carried out in accordance with the General Data Protection Regulation and other applicable legislation.

General comments

This Privacy Statement is intended to inform you, as an individual, about the processing of personal data and explains your rights as a data subject. It is applicable to our customers, partners and website visitors for the personal data collected and processed by Terhills through this website and the related services. The information contained here is general in nature and in many cases more specific information is provided by other service providers and companies related to Terhills, in an agreement or in other contexts, and such specific information applies as a supplement to and, where applicable, amends the information set forth below.

Controller of personal data

Terhills, headquartered in Hasselt at Kempische steenweg 311 (4.01), is the data controller for the processing of any personal data for which it determines the purposes and means.

In addition, Terhills refers to other companies on this website which have independent personal data responsibility, for example companies which conduct hotel operations. Information regarding how subsidiaries that fulfil their obligations as data controllers, are set forth on each subsidiary’s website. This privacy policy only covers the processing for which Terhills is responsible.

Processing of personal data

Personal data can be defined as any information that allows a natural person to be identified, directly or indirectly. Terhills collects and processes personal data only when permitted under the applicable legislation, and to provide the requested information or desired service. The processing of the personal data is restricted to the intended purpose.

  • If you contact Terhills directly by e-mail, telephone, or letter, we will process your contact details and the content of this correspondence. We only use this information to sufficiently handle your question or message.
  • If you visit our website, personal data can be processed through cookies. More information on which cookies are used and how to decline them can be found in our Cookie Policy.
  • By installing the Terhills Application, personal data such as name, e-mail, IP address, etc. can be processed for the use of the application. More information on the processing of your personal data through the application, can be found in this Privacy Policy.

Legal basis

As stated above, Terhills only collects and processes personal data in accordance with the applicable legislation. This implies that Terhills only process your personal data based on the following grounds:

  • Your consent.
  • The necessity to execute a contract to which the data subject is party.
  • To comply with legal obligations to which the controller is subject.
  • To protect the vital interests of the data subject.
  • To perform a task carried out in the public interest.
  • When necessary for the purposes of the legitimate interests pursued by the controller.

Data and storage minimization

Terhills does not collect more data than is necessary to fulfil the purpose for which the personal data is collected. This means that it will only request personal data which is necessary for the requested information or desired service.

In addition, Terhills will not store information longer than is necessary to fulfil the purpose for which the personal data was collected.


Terhills takes technical and organizational security measures to prevent the destruction, loss, falsification, alteration, unauthorized access or disclosure of your personal data to third parties and any other unauthorized processing of these data.

We have made every effort to ensure the confidentiality, integrity and availability of the information systems and services that process personal data. These measures include physical and operational security measures, access control, awareness raising and confidentiality clauses. All our employees and third parties engaged by us are obliged to respect the privacy and security of your data.

Disclosure to third parties

Terhills will refrain from disclosing or selling personal data of data subjects to third parties as well as publicly disclosing data subjects’ personal data, unless in the following specific cases:

  • Personal data can be shared with third party service providers to which Therills outsourced certain processing activities. In any case, they are limited to processing your personal data in accordance with our instructions and if necessary, a data processing agreement will be concluded so they are obliged to comply with all obligations required by the applicable data protection legislation.
  • If it is required by applicable laws or regulations.

Regarding international transfers of personal data and processing outside the European Economic Area (EEA), your data are only transferred to other branches from Terhills or parties in third countries, such as software providers and cloud or mailing services, when permitted under the applicable data protection legislation. We guarantee appropriate safeguards which ensure that your rights are also respected by the data recipient outside the EEA in accordance with an adequate level of data protection.

The rights of individuals

As stated before, Terhills respects and protects the privacy rights of individuals at all times.  Terhills therefore maintains clear guidelines and routines for how an inquiry from a data subject will be handled. The rights as stated below, can be exercised free of charge, except when the controller considers the request to be manifestly unfounded or excessive.

As a data subject, you are entitled to request information free of charge from Terhills regarding the processing of your personal data. Upon your request, or on our own initiative, we will correct or erase any incorrect personal data and/or restrict the processing of such data. In addition, you are entitled to request that your personal data will not be processed for direct marketing purposes. You also have the right to object to any processing Terhills carries out based upon a weighing of interests as the legal basis. In certain circumstances you also have a right to request that personal data you have provided Terhills are given to you in a digitally readable format.

If Terhills believes that the processing nonetheless needs to be carried out, it is Terhills’s obligation to prove that there are interests which override the interests of the data subject.


If you have questions concerning the processing of your personal data or the exercise of your rights, please contact us via info@terhills.be or at Kempische steenweg 311 bus 4.01, 3500 Hasselt.

If you are dissatisfied with how we process your personal data, you can submit a complaint to the Belgian supervisory authority, whose contact details are:

Drukpersstraat 35, 1000 Brussel, België
Tel.: +32 (0)2/ 274 48 00
E-mail: contact@apd-gba.be

Changes to our Privacy Statement

We may amend or update this Privacy Statement from time to time to reflect changes in our practices with respect to the processing of your personal data, or changes in applicable law.


What are cookies and why do we use them?

Cookies are small text or number files that the browser saves on your computer when you visit a website.

Terhills places cookies on your computer to improve the user-friendliness of the website and to analyse how we can improve our service.

Which cookies does this website use?

Functional cookies

Cookies used to make the website secure. These cookies are removed soon after the visit to our website.

Non-functional cookies

Google Analytics: 
We consult the user statistics for our website via Google Analytics. A number of cookies are downloaded in this respect when you visit the site. Through these _GA cookies, we can check the number of visitors to our website and collect specific demographic data (e.g. country of origin).

Targeting cookies: these cookies are used to optimise our SEA campaigns = advertising in search engines.

Can you prevent or remove cookies?

If you want to prevent certain cookies from being installed on your computer, you can do this via the settings in your browser’s internet options. Under the ‘privacy’ tab, you can specify which cookies you do or do not wish to receive.

You can also remove cookies via the internet options in your browser, using ‘delete browser history’.

We use cookies to keep statistics and therefore improve your visit to our website or make this easier. We therefore recommend that you keep cookies enabled in your browser.


All texts, illustrations, the layout and the functionality of this website are protected by copyright. You can print the texts and illustrations for private use; these may only be distributed following permission from Terhills. Quotes can be used provided that a reference is always made to the authentic source. Reproduction is permitted on the condition that you always refer to the authentic source, except for commercial purposes, in which case reproduction, even with reference to the source, is not permitted.

The permission to reproduce material protected by copyright only applies to the elements of the site for which Terhills is the copyright holder. Permission to reproduce material, the copyright for which is held by third parties, must be obtained from the relevant copyright holder.

Hyperlinks and references

On this website, hyperlinks are used to direct you to the websites of other institutions and organisations and to sources of information managed by third parties. Terhills has absolutely no technical or content-related control or say over these websites and can therefore offer no guarantee whatsoever on the completeness and accuracy of the content and the availability of the websites and sources of information.

The hyperlinks to other websites do not in any way authenticate the external site or its content. The links are provided to you for your information and for ease of use. Terhills accepts no liability for direct or indirect damage resulting from consultation or use of such external websites and their content.